Client Terms & Conditions

These Client Services Terms and Conditions (“Agreement”) govern all services provided by Isaac’s AI (“we”, “us”, or “our”) to any client (“you” or “the client”). By engaging our services, you agree to the following terms. Our services involve the design, configuration, and integration of automation systems, primarily using the Make.com platform. The client is responsible for maintaining an active Make.com account at their own cost and agrees to provide Isaac’s AI with the necessary access credentials to enable development, configuration, and deployment of integrations; the client acknowledges that failure to provide appropriate access may delay or prevent delivery of services. Core products, including customer service and sales automation packages, consist of pre-built templates developed by Isaac’s AI which are installed into the client’s Make.com account; once full payment has been received, ownership of the installed processes transfers to the client for use within their own account. Isaac’s AI will then carry out the necessary integrations between these templates and the client’s systems, for which the client must also provide appropriate access and permissions. Following delivery, Isaac’s AI will provide a period of three (3) months of free support, during which we will oversee functionality, improvements, and accuracy of the integrations; after this period, no further support will be provided unless the client has agreed to and is actively paying for an ongoing support package. The client acknowledges that Make.com is a third-party platform outside of our control, and Isaac’s AI shall not be held responsible for any changes, outages, feature modifications, pricing changes, or limitations imposed by Make.com that may impact the performance or functionality of integrations, and no refunds shall be provided for work already completed in such circumstances. For bespoke or custom integrations, Isaac’s AI will conduct a consultation and provide a documented brief outlining the proposed solution, which must be reviewed and approved by the client prior to work commencing; all bespoke work will be charged on an hourly basis, including but not limited to planning, development, testing, and AI training. Upon full payment, the client will own the specific integrations and processes developed for them; however, Isaac’s AI retains the right to reuse, adapt, or build upon general concepts, workflows, and non-confidential elements of the work for other clients or internal use. The client agrees to provide accurate information, timely feedback, and reasonable cooperation throughout the project, and acknowledges that delays in communication or access may impact delivery timelines. All services are provided on a reasonable endeavors basis, and while we aim to deliver reliable and effective solutions, we do not guarantee uninterrupted operation or error-free performance. To the fullest extent permitted by law, Isaac’s AI shall not be liable for any indirect, incidental, or consequential losses, including loss of business, revenue, data, or profits arising from the use of our services. This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales. If you have any questions regarding these terms, you may contact us at info@isaacsai.com.

Last updated: 14 April 2026