Client Terms & Conditions

These Client Services Terms and Conditions (“Terms”) apply to services provided by Isaac’s AI (“we”, “us”, or “our”) to any client (“you” or “the client”). By engaging our services, you agree to these Terms. Isaac’s AI provides automation, AI workflow, integration, and digital process services, often using platforms such as Make.com and other third-party tools. The exact services, pricing, deliverables, and timelines will be set out in a separate proposal, quote, or written agreement. The client is responsible for maintaining any required third-party accounts, subscriptions, software, platform access, API usage, and related costs unless otherwise agreed in writing. The client must provide the access, information, approvals, and cooperation reasonably required for us to deliver the services. Where possible, access should be provided through dedicated user accounts, delegated permissions, OAuth, APIs, or other secure methods rather than shared passwords. Delays in providing access, information, or approvals may delay or prevent delivery. The client remains responsible for the accuracy and lawfulness of any data, content, instructions, campaign briefs, brand assets, product information, customer information, or approvals provided to us. Where outbound marketing, social media, customer communications, or public-facing workflows are involved, the client is responsible for reviewing and approving the relevant messaging, audiences, offers, content, and final outputs before use. The client owns its business data, customer data, supplier data, brand assets, account access, approved content, and final approved outputs created specifically for the client. Unless expressly agreed otherwise in writing, Isaac’s AI retains ownership of its pre-existing intellectual property, methods, know-how, reusable frameworks, automation structures, Make.com scenarios, templates, prompts, logic, workflow methods, and automation build components. Any monthly service, retainer, support, or managed-service arrangement allows the client to benefit from the systems during the term of the arrangement, but does not transfer ownership of Isaac’s AI’s underlying automation systems, templates, prompts, workflows, or architecture. If a client wishes to continue using Isaac’s AI-owned automations, workflows, prompts, templates, logic, or system architecture after the service arrangement ends, a separate buyout or continued-use licence must be agreed. Unless otherwise agreed in writing, the standard buyout or continued-use licence fee is £4,999. If the client does not wish to continue using Isaac’s AI-owned systems, Isaac’s AI may provide a reasonable handover period where agreed to help extract or transfer client-owned data and approved outputs. The client must not copy, transfer, resell, recreate, reverse-engineer, or continue using Isaac’s AI-owned systems outside the agreed arrangement without written agreement. Isaac’s AI may reuse, adapt, improve, or build upon general concepts, workflows, prompts, methods, templates, and non-confidential elements of its work for other clients or internal use. Third-party platforms such as Make.com, AI tools, CRM systems, email platforms, and social media platforms are outside our control, and we are not responsible for outages, pricing changes, API restrictions, feature changes, policy changes, or service interruptions caused by them. No refunds will be provided for work already completed because of later third-party platform changes. We provide services on a reasonable endeavours basis and do not guarantee uninterrupted operation, error-free performance, sales results, revenue increases, marketing outcomes, or specific business results. Both parties agree to keep confidential business information confidential. Upon request, we will return, export, delete, or confirm non-retention of client-owned data held in Isaac’s AI-controlled systems, except where retention is reasonably required for legal, accounting, security, backup, dispute-resolution, or legitimate business record purposes. To the fullest extent permitted by law, Isaac’s AI will not be liable for indirect, incidental, special, or consequential losses, including loss of business, revenue, profits, data, opportunity, or anticipated savings. Nothing in these Terms excludes or limits liability where it would be unlawful to do so. These Terms are governed by the laws of England and Wales. If you have any questions, contact us at info@isaacsai.com.

Last Updated: 27 May 2026